Refund Policy

Refund PolicyEffective Date: May 8, 2026Welcome to  Independent Usa  Based  third  party  tech  support.
This Refund Policy explains the terms under which refunds may be issued for technical support services provided within the United States.By purchasing or using our services, you agree to this Refund Policy.
1. Nature of Technical Support ServicesTechnical support services involve time-based diagnostics, troubleshooting, consultation, remote access assistance, and technical labor.Because many services are delivered immediately and involve technician time and expertise, refunds are limited and subject to the conditions below.
2. Eligibility for RefundsRefund requests may be considered under the following situations:Service was not deliveredDuplicate payment was madeBilling error occurredTechnician failed to begin the scheduled serviceIssue was determined to be outside the scope before troubleshooting beganRefund approvals are made at our sole discretion after review.
3. Non-Refundable SituationsRefunds are generally NOT provided for:Completed technical support sessionsPassword reset attempts already performedRemote support sessions already initiatedSoftware or hardware incompatibilityThird-party service outagesCustomer refusal to follow troubleshooting stepsForgotten passwords without recovery optionsPre-existing malware or device damageCustomer dissatisfaction unrelated to service performanceProblems caused by internet providers, manufacturers, or third partiesTechnical support is provided on a best-effort basis and successful resolution cannot be guaranteed.
4. Remote Support SessionsOnce a remote support session begins, technician labor time has been allocated and services are considered partially delivered.Partial refunds may be considered only if:The technician disconnects unexpectedlyThe service cannot continue due to internal technical failureIncorrect billing occurred
5. Subscription or Maintenance PlansIf your business offers monthly or annual support plans, include:Cancellation PolicyCustomers may cancel recurring support plans at any time before the next billing cycle.No Partial Month RefundsUnused portions of subscription periods are generally non-refundable unless required by law.
6. Chargebacks & Payment DisputesCustomers agree to contact us first before initiating:ChargebacksPayment disputesBank reversalsFraudulent or abusive chargebacks may result in:Service terminationCollection actionsAccount restrictions
7. Processing TimeApproved refunds are typically processed within:5–10 business daysActual posting times depend on:BanksCredit card providersPayment processors
8. Third-Party Products & ServicesWe are not responsible for refund policies of third-party providers including:Software vendorsAntivirus companiesHardware manufacturersInternet service providersCloud service providersRefunds for third-party products must be requested directly from the applicable provider.
9. Service LimitationsWe do not guarantee:Permanent issue resolutionRecovery of lost accountsData restorationDevice compatibilityVirus removal successPrevention of future issuesCustomers are responsible for maintaining backups of important data.
10. Fraud PreventionWe reserve the right to deny refunds where:Fraud is suspectedFalse claims are madeServices were fully renderedAbuse of refund policies occurs
11. Independent Support DisclaimerWe are an independent third-party technical support provider and are not affiliated with:MicrosoftAppleGoogleFacebookYahooAny brand mentioned during support servicesAll trademarks belong to their respective owners.
12. Contact Information
For refund requests or billing questions, please contact us directly.